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Message: <blockquote data-quote="ccgiap" data-source="post: 298198" data-attributes="member: 13918">On 7th July 2008 we called BMW authorized dealer (AS) to enquire any action to be taken on BMW part. To our surprise this is what we were told:- Foremost the Service Manager told us that althought we had sent our car to their workshop a few days prior the incident, they were not to be held responsible as they had replace the water pump that was detected to be the source of the malfunction. He quickly stated that the water pump cannot be short circuit as any additional electricity would be subject to automatical cut off. He also stated that the normal procedure for such an incident is BMW would not take any action and we can only refer to our insurance. He told us that we need to lodge a police report and the insurance company would then get an adjuster to look at the burnt car. We then told him we had done all that.  He further mentions that they would proceed as same even if the car was burnt in their workshop. The only difference is at the end of the day they would replace with a new BMW for the unfortunate owner.  Without prejudice, I did think could it be possible that the connectivity of wiring was not done properly thus resulting to such an incident. However, I am at loss as where to get the supporting proof if I intend to dwelved into this area. Can anyone advice?</blockquote>